Unleashed Beauty Return and Refund Policy

Last Updated: 7/10/23

Thank you for shopping at Unleashed Beauty. We appreciate your business and strive to provide you with the best online shopping experience possible. Please take a moment to review our Return and Refund Policy to understand your rights and responsibilities when making a purchase from our online store.

1. Returns

1.1 Eligibility for Returns

We accept returns on most items within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Any product that is not in its original condition or is damaged or missing parts for reasons not due to our error will not be eligible for a return.

1.2 Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [Customer Support Email] or [Customer Support Phone Number] to request a return authorization.

2. Provide your order number and the reason for your return. Our team will provide you with instructions on how to proceed.

3. Pack the item securely in its original packaging, including any accessories or manuals that came with it.

4. Ship the item to the address provided by our customer support team.

1.3 Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within [X] business days. Please note that it may take some time for your bank or credit card company to process the refund.

2. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please initiate a return following the instructions in Section 1 and place a new order for the item you want.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or a refund, including any applicable shipping fees.

4. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods
• Intimate or sanitary products

5. Return Shipping Costs

You are responsible for covering the cost of return shipping, except in cases where the return is due to our error or a defective item.

6. Canceling an Order

If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but orders that have already been shipped cannot be canceled.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact us at unleashed.beauty.nz@gmail.com or phone 02041059139

Unleashed Beauty

1/483 George Street

Dunedin New Zealand

Please note that this Return and Refund Policy may be updated from time to time. It is your responsibility to review this policy periodically to stay informed about any changes.